Our commitment

Stride Mobility is committed to making our website, www.stridepta.co.za, accessible to all users, including people with disabilities. We believe that every patient deserves equal access to information about their recovery — regardless of how they access the web. We continuously work to improve the accessibility of our website in line with international best practices and South African accessibility standards.

 

Standards we aim to meet

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities.

 

Our website is built on the Wix platform, which provides built-in accessibility features and is working towards WCAG 2.1 AA conformance.

 

Accessibility features on this site

We have taken the following steps to make our website more accessible:

• Clear, plain language throughout — written to be understood by all patients, regardless of background or health literacy

• Logical, consistent page structure with proper heading hierarchy

• Descriptive image alt text so screen readers can convey visual content

• Sufficient colour contrast between text and backgrounds

• Forms with labelled fields to assist screen reader users

• Navigation that is consistent across all pages

• Text that can be resized without loss of functionality

• Pages that are readable and usable on mobile devices

 

Known limitations

While we strive for full accessibility, some areas of our website may not yet fully meet WCAG 2.1 AA standards. Known limitations include:

• Some older PDF documents linked from the site may not be fully screen reader compatible. We are working to improve this.

• Some embedded third-party forms (such as Google Forms used for rental orders) are hosted on external platforms and may have their own accessibility limitations.

• Videos, if any are added in future, may not immediately include captions or audio descriptions - we will prioritise this when adding new video content.

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Assistive technology compatibility

Our website is designed to be compatible with:

• Screen readers (including JAWS, NVDA, and VoiceOver)

• Keyboard-only navigation

• Browser zoom and text resizing

• High contrast display modes

 

If you experience difficulty using any of these tools with our website, please contact us and we will do our best to assist.

 

Alternative formats

If you need any information from our website in an alternative format — such as large print, plain text, or another language — please contact us and we will do our best to accommodate your request.

• Email: info@stridepta.co.za

• WhatsApp: 072 088 5329

 

Feedback and contact

We welcome feedback on the accessibility of our website. If you encounter any barriers, or if a page is not accessible to you, please let us know:

• Email: info@stridepta.co.za

• WhatsApp: 072 088 5329

• Address: MR Suite 4, Wilgers Hospital, Cnr Atterbury & Nelmapius Roads, Pretoria East, Gauteng, 0081

 

We aim to respond to accessibility feedback within 5 business days. Where technically possible, we will work to resolve any reported accessibility issues promptly.

 

Formal complaints

If you are not satisfied with our response to your accessibility concern, you may contact the South African Human Rights Commission (SAHRC) at www.sahrc.org.za, which handles complaints related to equal access and non-discrimination.

 

Review of this statement

This accessibility statement was last reviewed on 20 April 2025. We review and update this statement annually or whenever significant changes are made to our website.