Privacy Policy

Last updated: 20 April 2025

Contact: info@stridepta.co.za | WhatsApp: 072 088 5329

1. Introduction

Stride ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have in relation to it. This policy applies to all personal information collected through our website (www.stridepta.co.za), our order forms, WhatsApp communications, and any other interactions you have with Stride. We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and any other applicable South African data protection legislation.

2. Who We Are

Stride is a device supplier operating in Pretoria, Gauteng, South Africa. We supply post-operative recovery equipment to patients undergoing foot and ankle surgery.

For any privacy-related queries, contact us at:

• Email: info@stridepta.co.za

• WhatsApp: 072 088 5329

3. What Personal Information We Collect

We collect the following categories of personal information:

3.1 Information you provide directly

• Full name and surname

• Cell phone number and alternative phone number

• Email address

• Date of surgery

• Hospital name

• Shoe size (male/female)

• Signature (on rental agreements)

3.2 Information collected automatically

• IP address and browser type (collected by our website platform, Wix)

• Pages visited and time spent on pages

• Device type and operating system

3.3 Information from communications

• WhatsApp messages and enquiries

• Email correspondence

• Order and rental form submissions

4. Why We Collect Your Information (Purpose)

We collect and process your personal information only for the following purposes:

• To process your equipment order or rental request

• To generate and send you an invoice

• To confirm and deliver your equipment order

• To communicate with you about your order, rental period, or return

• To comply with legal obligations

• To improve our website and services

• To send you recovery tips and product updates, if you have opted in to our newsletter

We will not use your personal information for any other purpose without your consent.

5. Legal Basis for Processing

We process your personal information on the following legal grounds under POPIA:

• Performance of a contract: to fulfil your equipment order or rental agreement

• Legitimate interests: to manage our business operations and improve our services

• Compliance with legal obligations: to meet our regulatory requirements

• Consent: for newsletter communications (you may withdraw consent at any time)

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Our website and e-commerce platform (Wix) for order processing

• Payment processors, solely for transaction processing

• Referring orthopaedic surgeons where relevant to your care

• Law enforcement or regulatory authorities if required by law

All third parties are required to handle your information securely and in accordance with applicable law.

7. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Specifically:

• Order and rental records: 5 years from the date of transaction (for financial recordkeeping)

• General correspondence: 2 years from last contact

• Newsletter subscribers: until you unsubscribe

When information is no longer required, we will securely delete or anonymise it.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include secure platform hosting through Wix, access controls, and encrypted communications where available. No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information (subject to legal retention requirements)

• Object to the processing of your information

• Withdraw consent for newsletter communications at any time

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at mobilitystride@gmail.com or WhatsApp 072 088 5329. We will respond within a reasonable time and in any event within 30 days.

To contact the Information Regulator: inforeg@justice.gov.za | Tel: 010 023 5207

10. Cookies

Our website uses cookies. Please refer to our separate Cookie Policy for full details on what cookies we use and how to manage them.

11. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy:

• Email: info@stridepta.co.za

• WhatsApp: 072 088 5329

• Hours: Monday–Friday, 08:30–15:00

14. Reviews

We value feedback and appreciate your willingness to share your experience with others. However, we want to ensure you are fully informed regarding your privacy before you post a review on this website, Google, or any other public forum.

Voluntary Disclosure of Information By choosing to post a review, testimonial, or comment on a public platform regarding your care or interactions with our business, you are voluntarily choosing to share information about your personal health, medical conditions, or treatment details.

Waiver of Confidentiality Please be advised that while our business is committed to protecting your privacy in accordance with applicable laws ] our ability to protect your information ends once you choose to disclose it publicly. By posting a review, you acknowledge that:

You are intentionally making your personal health information public.
Our business is not responsible or liable for any potential breach of confidentiality or unauthorised disclosure that may occur as a direct result of your decision to share this information in a public forum.
Once posted, this information may be viewed, collected, and used by third parties.

Our Response to Reviews If you choose to post a review, please understand that we are limited in how we can respond. Because we must prioritise customer privacy, we cannot confirm, deny, or discuss any specific details of your service in a public response. Our inability to address specific details in a public forum should not be interpreted as an admission of fact or an endorsement of the information posted.