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KneeStrider Economy Blue Special for August at R200 per week! While stocks last!
Frequently asked questions
What is a KneeStrider?
A KneeStrider is a mobility aid designed to assist individuals recovering from foot and ankle injuries. It allows for hands-free movement and reduces strain on the upper body compared to traditional crutches.A KneeStrider is also known as a kneewalker, kneescooter, kneerover, mobility scooter, trollie, waentjie, scootertjie, karretjie
Should I rent or buy a KneeStrider?
Renting a knee walker is often better if you only need it short-term, want lower upfront cost, need a guaranteed clean and serviced device, or prefer not to store or resell it afterward. Buying can make sense for long-term or repeated use.Some benefits to renting:Lower upfront cost — much cheaper for weeks or a few months than buying new.Short-term needs — ideal for injuries or recovery expected to last a limited time.No maintenance or repair responsibility — the rental provider handles service and replacements.Sanitation and safety — rental companies usually refurbish and sanitise between users.Proper fit without commitment — you can exchange sizes or styles if one doesn’t fit.No storage or disposal concerns — return the device when finished instead of storing or selling it.Walkers for sale are often lower-quality or lightly constructed compared with rental-grade units, so inspect build quality and reviews carefully before buyingWhen to consider buying:Long-term or chronic need (many months to years) — buying usually becomes cheaper over time.Frequent, repeated use — owning is more convenient and economical.You want a specific model not available through rental.Here is a quick rule of thumb to help you decide:If recovery ≤ 3 months: rent is usually cheaper and simpler.If recovery > 6 months or condition is ongoing: consider buying (compare total rental cost vs purchase price).
What are the benefits of using a KneeStrider?
The KneeStrider offers enhanced mobility and comfort for individuals recovering from lower leg injuries. It reduces strain on the upper body compared to crutches and allows for hands-free movement.More benefits of using a KneeStrider: Balanced and stable mobilityExcellent body supportReduces wrist injuriesEliminates underarm and shoulder stressEase of movementMore independenceMovement on most terrains (all terrain and quad)
How do I choose a KneeStrider model?
Selecting the right mobility device is a critical step in your recovery journey. When browsing the KneeStrider lineup, it can be overwhelming to decide which model fits your lifestyle, activity level, and terrain requirements.Here is a guide to help you distinguish between the primary KneeStrider models and select the one that will best support your recovery.Understanding the KneeStrider Model LineupThe KneeStrider range is designed to balance manoeuvrability/mobility (how easily it turns) with stability (how well it handles different surfaces).Economy: Your standard, reliable option. Best for indoor use on flat surfaces. It is lightweight, compact, and perfect for getting around your home or office.Deluxe: A step up from the Economy, often offering enhanced braking, improved folding mechanisms, and slightly better cushioning for longer periods of use.Hybrid: This model bridges the gap between indoor and outdoor. It features larger wheels than the indoor models, allowing you to transition from smooth floors to pavement or light gravel with more confidence.Fusion: Designed with advanced steering and stability features. The Fusion models often incorporate "4-wheel steering" technology, which provides a tighter turning radius—great for navigating narrow hallways or tight spaces while maintaining high stability.Quad: Built for durability and rugged environments. The Quad is heavy-duty and typically features wider tyres to provide a stable base on uneven ground.All Terrain: The go-to for those who refuse to be confined to the sidewalk. These are designed with large, pneumatic (air-filled) tyres that absorb shocks from grass, dirt, gravel, and mulch.Fusion All Terrain: The premium choice for maximum performance. It combines the advanced steerability of the Fusion series with the heavy-duty tyres of the All Terrain series, providing both a tight turning circle and the ability to traverse almost any surface.ModelPrimary EnvironmentMobilityStabilityWeight limitBest ForEconomyIndoorExcellentModerate90kgShort-term recovery, home/officeDeluxeIndoor/Smooth OutdoorGoodGood120kgDaily indoor use, light errandsHybridMixed (Indoor/Outdoor)GoodImproved120kgTransitions between home and paved walksFusionIndoor/Tight SpacesSuperiorHigh130kgNavigating crowded areas/small homesQuadOutdoor/RuggedModerateHigh130kgUneven outdoor surfaces, long-term useAll TerrainOutdoor/TrailModerateHigh130kgGrass, gravel, dirt, and rough terrainFusion ATAll-SurfaceSuperiorMaximum130kgUsers needing both precision and toughnessQuick Tips for Choosing Your KneeStriderAssess Your "Average Day": If you spend 90% of your time inside your house, the Economy or Fusion (for tight turns) will be much easier to handle than a heavy All-Terrain model. If you're active and need to get to work or go on walks, the Hybrid or All-Terrain series is essential.Evaluate Your Home Layout: Measure your doorways and hallways. If you live in a space with sharp corners or narrow corridors, prioritise the Fusion models. Their advanced steering tech can make a massive difference in your daily frustration levels.Check the "Tire Factor": If you see "Pneumatic" or "Air-filled" tyres, you are looking at an All-Terrain model. These provide a much smoother, cushioned ride over bumps and cracks, but they are heavier and wider than standard models.Consider Your Recovery Timeline: If you are looking at a long-term recovery (several months), investing in a higher-tier model like the Hybrid or Fusion often pays off in terms of reduced fatigue and increased comfort.Note: Always verify the specific weight capacity of the model you select to ensure it safely supports your needs.
What if I need the KneeStrider for longer than planned?
WhatsApp us with your new return date. We'll extend the rental and send a revised invoice.
Can I use crutches and a KneeStrider together?
Yes, crutches can be used alongside a KneeStrider.
Can I use a KneeStrider if I've had knee surgery?
No. Patients with prior knee surgery should use crutches instead.
I have returned my KneeStrider, now what?
Once you have returned your KneeStrider, you will receive a link to complete. On this link you can add your banking details for your refund and let us know how your experience wasThe KneeStrider will then be inspected to ensure there is no damage and that all accessories have been returned. The KneeStrider will then be serviced and sanitised before going to the next patientOnce this process is complete, you will receive your refund. This is usually within 7-14 days
Q: What happens after I place an order with Stride for medical mobility equipment?
A: After you place an order with Stride, our team promptly processes it to ensure accuracy and availability. You will receive an order confirmation via email detailing your purchase and estimated delivery timeline. Our team carefully prepares your mobility device, conducting quality checks to guarantee it meets Stride’s high standards. If customisation or fitting services are required, our team will contact you to arrange the necessary appointments. Once your order is ready, it will be securely packaged and prepared for collection Throughout this process, Stride prioritises clear communication and customer support to ensure a smooth experience from order placement to equipment use.If you need any support throughout the process, feel welcome to send a WhatsApp message to the team. Please do note that orders placed over weekends will be processed on a Monday.
What can I do if my knee or shin pains when using n kneestrider?
Using a KneeStrider can be an excellent alternative to crutches, but the pressure on the knee and lower leg might lead to discomfort or pain during extended use. This typically happens because the weight is concentrated on a small area of the knee or shin.Here are a few suggestions to help alleviate that pain:1. Optimise Your PositioningCheck Your Alignment: Ensure that your knee is placed in the centre of the pad. If your leg is positioned too far forward or backwards, you may be putting unnecessary pressure on sensitive spots like the kneecap or the bony part of your shin.Adjust the Height: If the scooter is too high, it forces you to lean forward and put too much weight on your knee. If it is too low, it can cause your hip to rotate awkwardly. Adjust the height so that your good leg stands flat on the floor with your knee slightly bent, allowing your weight to be distributed more evenly. The best position is a 90-degree bend in the knee. Shift Frequently: Avoid keeping your leg in the exact same spot for the entire day. Even small micro-adjustments can help distribute the pressure across a slightly different part of your leg.
2. Improve Cushion ComfortAdd Additional Padding: Most standard knee walker pads are firm. All Kneestriders are provided with an additional cushion for extra comfort. If you still feel it is too firm, you can add a simple secured folded towel or a memory foam pad that can act as an effective "shock absorber."
3. Behavioural AdjustmentsTake Frequent Breaks: It is vital not to stay on the kneestrider for long, continuous stretches. Try to get off the scooter every 20–30 minutes, even if just to stand on your good leg (with support) or sit in a chair, to let the circulation return to the affected area.Monitor for Warning Signs: If you notice numbness, tingling, or severe burning, your leg may be losing circulation, or you may be compressing a nerve (such as the peroneal nerve on the side of the knee). If this happens, get off immediately and assess your positioning.Check with Your Team: If the pain is sharp, persistent, or accompanied by bruising or skin breakdown, contact your physiotherapist or us so that you can check that the device is set up correctly for your specific injury and body type.
How can I contact you?
You are welcome to send a WhatsApp to 072 088 5329 or you can give us a call at 012 111 9989
Are there alternatives to crutches after foot surgery?
While crutches are commonly used after foot surgery, many patients find alternatives like knee scooters or hands-free knee walkers to be more comfortable and efficient. These devices offer enhanced stability, reduce upper body strain, and allow for easier mobility, which can accelerate recovery and improve overall comfort during the healing process. We provide a range of these mobility aids, along with expert guidance to help you select the most suitable option based on your specific needs and lifestyle. Choosing the right device ensures safer movement and supports a smoother rehabilitation after your foot surgery.
When do I pay?
You will receive an invoice after submitting your order form. Payment must be made before delivery or collection.Payment can be made with an EFT or via the payment link sent
Where do I collect my equipment?
MR Building Suite 4, Wilgers HospitalMondays to Fridays 8:00 - 15:00Unitas Hospital Suite 111Mondays from 8:00 - 15:00 (only by prior arrangement)Wednesdays from 8:00 - 12:00 (only by prior arrangement)
Can I pay with an EFT?
Yes you can!Payments can be made to: STRIDE MOBILITY FNB Cheque account63044671849Please use your name and surname or the invoice number as the payment reference
Can you deliver the items to me?
Yes! We deliver to you in the ward: Life Wilgers Hospital - no chargeUnitas Hospital - no charge on Mondays, other days R150 delivery feeLife Faerie Glen Hospital - R150 delivery feeCureday Erasmuskloof Hospital - R150 delivery fee
Can I claim these products from my medical aid?
No. All products purchased or rented through Stride Mobility are out-of-pocket and cannot be claimed.
Can I return a product I've already used?
No. Products that have been tried on or used cannot be returned or refunded.If you are no longer using a product, you are welcome to donate it to the practice for future patients
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